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Visitation Policy:

Examining a KittenVisiting hours:
If your pet is admitted for treatment, please remember that this is a hospital setting with designated "visiting hours". Visiting hours are 10am - 2pm and 7pm - 11pm. You may visit for 30 minutes, twice a day, unless your pet is confined to our intensive care ward where visits are limited to five minutes, twice daily. Any special visitation requests must be arranged with the attending clinician.

How to make appointments:
The specialty hospital accepts new clients by referral only. The emergency clinic welcomes walk-ins and no referral is required for emergency treatment. To make an appointment with one of the specialists, call the main hospital number during the hours of 8am - 5pm.

Your first visit:
Please plan to arrive 15 minutes before your appointment. You will be asked to fill out a short form that will allow us to create a record for you in our computer system. Depending on which specialist you are seeing, you may also be asked to fill out a short questionnaire concerning your pet's current condition and past medical history.

Please bring with you all pertinent information from your family veterinarian, such as lab work and X-rays, and your current medications. If you wish, you may have your veterinarian fax us that same information instead of your bringing it. This information is critical to us and may delay diagnosis and/or treatment if we do not have access to it!


Discharging your pet from the hospital:

For specialty hospital patients, we strongly recommend that you pick up your pet during our regular business hours, weekdays 8am to 5pm. Emergency care patients should be picked up during the emergency clinic hours. If you pick up your pet at hours other than those listed above, we cannot assure you of having contact with the doctor or technician familiar with your pet's case history.



We are specialists in the treatment of difficult and unusual conditions. Nonetheless, we cannot guarantee the success of a therapy or procedure. As is typical in most human and animal medical practices, you will be asked to sign a consent agreement asserting your understanding that unforeseen conditions or complications may arise. Please read the consent form carefully before signing it.


Phone: 336-632-0605